International orders typically arrive within 1 to 2 weeks of shipping. For Hong Kong and China 2 to 6 working days,  Please be aware that these orders must go through your country’s customs office before being released for final delivery, which can sometimes result in additional delays.

Once the order has left, shipping delays may occur due to factors beyond our control. Unfortunately, we cannot guarantee the speed of delivery once the package has left. For more information about the estimated delivery date  you track your package by tracking number given by the carrier company.

Returns will be accepted within 7 days of receipt. Exchange will be accepted within 7 days of receipt.

You only need to log in to your personal account and leave us messages at the “Contact” session. We will get back to you asap through email or phone call.

• For the return request caused by quality issues, the delivery costs shall be borne by Briaging.
• For the return request caused by non-quality issues, the delivery costs shall be borne by customers.The delivery fee is subjected to the price charged by shippment company

At briaging, we are committed to providing exceptional service to our valued customers. To facilitate seamless delivery of packages, we offer the convenience of delivering packages to the address provided during your registration to receive them at the delivery address provided. However, it is essential that you familiarize yourself with and follow our parcel collection policies to avoid any inconvenience or misunderstanding.
Package Collection Policy:

Designated Access Points:

• You will be informed of the access point location and opening hours during the parcel delivery notification by the carrier.

Package arrival notification:

• After successful delivery at the access point, the carrier will notify you via email, text message or other means of communication of your preference as indicated in the delivery preferences on the carrier’s website.

Collection window:

• You are expected to collect your parcels from the designated access point within a reasonable time frame as specified in the notice.
• The collection window will be clearly communicated to you together with the parcel delivery notification.

Failure to collect and forfeiture:

• In the event that you do not collect your package within the designated collection window, it will be considered a non-collection.
• Briaging is not liable for reimbursement or replacement of packages that are not collected within the specified period.

Package security responsibility:

• Once the package is delivered to the access point, responsibility for the security and condition of the package passes to you.
• You are advised to collect your packages immediately to avoid loss, damage or theft.

Customer service help:

• Our customer service team is available for any questions or concerns regarding package delivery or collection or access points.
• You are encouraged to contact our support team for assistance regarding their packages.

At Briaging we believe in transparency and effective communication with you. This package collection policy is designed to ensure a smooth and reliable delivery process and for your convenience. We appreciate your understanding and cooperation in adhering to this policy, which will enable us to provide you with the best possible service.

This policy is subject to change at the sole discretion of Briaging. Any updates or revisions will be communicated to our customers in a timely manner. By using our services, customers agree to the terms of this policy.

We understand the frustration of dealing with a lost package. Here’s what you need to do:

1. Check the delivery status:
– Review the delivery person’s tracking information. Sometimes delays happen due to unforeseen circumstances. Give it a few days past the estimated delivery date to see if the package arrives.

2. Contact the carrier:
– If the tracking indicates that the package is “lost” or hasn’t been updated for a while, reach out to the carrier’s customer service. Provide them with your tracking number and all relevant details. They’ll investigate the package’s whereabouts.

3. File a lost package claim:
– If the carrier confirms the package is lost, submit a claim. They’ll guide you through the process. Have all necessary documents ready.

4. Verify your shipping address:
– Ensure the shipping address you provided is correct. Mistakes in addresses can lead to misdelivery.

5. Insured Shipments:
– If you have shipping insurance, check if you qualify for a refund or replacement. File a claim with the insurance company if applicable.

6. Contact us (if different from the carrier):
– If someone else shipped the package to you, inform them about the situation. They may need to coordinate with the carrier.

7. Be Patient During the Investigation:
– Investigations take time. Be patient. The carrier will work to find the package or offer a solution.

8. Regular follow-up:
– Stay in touch with the carrier and/or Briaging regarding your claim or investigation. Regular follow-ups can help expedite the process.

9. Prevention for future shipments:
– Consider services with delivery confirmation, signature requirements, or package insurance for valuable items.

10. Stay informed:
– Keep an eye out for updates from the carrier or seller regarding the lost package.

Remember, lost packages are rare, but if they occur, we’re here to help. Don’t hesitate to reach out to Briaging customer service for assistance or concerns.